Shipping Policy:
At Canines Caffeine, we strive to ensure that your orders are processed, shipped, and delivered to you in a timely manner. Please review the following information regarding our shipping policy:
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Shipping Destinations:
We currently offer shipping to Canada, the United States, and select international countries. For international shipping, additional customs fees, duties, or taxes may apply. Please note that shipping restrictions may apply to certain products based on the destination country's regulations. For more details, refer to our distribution map below.
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Shipping Methods and Timeframes:
We provide standard shipping for all orders. Estimated delivery times may vary depending on the destination and availability of the items. Please allow for the following estimated delivery times:-
Domestic (Canada and USA): 5-14 business days
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International: Varies by destination
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Free Shipping:
We offer free standard shipping for orders totalling $150 CAD or more within Canada and the United States.
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Tracking Information:
Once your order is shipped, we will provide you with a tracking number, if available, so you can monitor the progress of your shipment.
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Delayed Deliveries:
While we strive to ensure prompt delivery, please note that unforeseen circumstances or carrier delays may occasionally occur. In such cases, we appreciate your patience, and we'll do our best to resolve any issues that may arise. However, we do not offer guarantees or refunds for delayed deliveries.
Return and Exchange Policy:
At Canines Caffeine, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return and exchange options:
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Ironclad Guarantee:
We stand behind the quality of our garments. If you are not satisfied with your purchase, you may return it for a refund, exchange, or store credit.
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Unconditional Return within 30 Days:
We offer an extended return window of 30 days from the date of delivery. If you are not completely happy with your purchase, simply contact our customer support team, and we will guide you through the return process.
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Return Shipping:
For returns within the first 10 days from the date of delivery, we provide free return shipping. After the initial 10 days, the customer is responsible for the return shipping costs.
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Return Condition:
To be eligible for a return or exchange, we must receive the items. We reserve the right to refuse returns that do not meet these criteria.
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Refund or Exchange Options:
Once we receive the returned items, we will process your refund, exchange the item for another size or color (subject to availability), or provide you with store credit, depending on your preference. Please note that refunds will be issued to the original payment method used for the purchase.
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Gift Returns:
If you received an item as a gift and wish to return or exchange it, please contact our customer support team, and we will assist you in the process. Please provide any relevant details, such as the order number or the name of the purchaser.
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International Returns:
We do not offer international returns or exchanges, unless the customer is responsible for any shipping, customs fees, duties, or taxes associated with the return shipment or exchange. We recommend contacting your local customs office for further information before initiating an international return.
Please note that this return and exchange policy is subject to change without prior notice. If you have any questions or need assistance with a return or exchange, please contact our customer support team, and we will be happy to assist you.
By shopping with Canines Caffeine, you agree to adhere to the terms and conditions of our return and exchange policy.